Your best techs
got promoted to lead a crew.
Nobody trained them to do it.
In field service, the path to leading a crew is almost always the same: someone does exceptional work in the field, gets promoted, and is handed a crew with no real preparation for what leading people actually requires.
This workshop changes that. In one full day, we give your field leads and supervisors the practical tools, honest frameworks, and hands-on practice to lead with confidence, not just competence.
- Full-day immersive training, in-person or remote
- Cohorts of 5–6 participants; multiple cohorts for larger teams
- Facilitator-led with live practice exercises, not a lecture
- Pre-work materials provided in advance
- Post-workshop resources for continued development
Three modules. One complete
leadership foundation.
The curriculum is built on the Lead Out Loud Leadership Essentials framework, developed by Sean Genovese with nearly 14 years leading technical teams at Boeing and teaching engineering management at CSUN.
The Leadership Foundation
The LOL Framework
An introduction to the Lead Out Loud model and how it reframes what effective leadership looks like in technical environments.
Tone and message alignment
How a mismatched tone undermines even the best message, and how to deliver with intention and clarity.
Live practice
Hands-on exercises where participants practice delivering difficult messages with the right tone. Failure is the point.
Body Language and Presence
Body language as a leadership tool
Practical instruction on how physical presence amplifies or undermines the message you're trying to send.
Constructive feedback delivery
A structured exercise in giving difficult feedback, starting from what not to do so participants understand where the failure points are.
Live practice
Role-play with live feedback from the facilitator and cohort. A safe environment to fail before your team sees you try.
Motivation Science
The science of motivation
What decades of organizational psychology tells us about what drives performance, and how it has changed in the digital age.
Motivating without authority
Practical frameworks for energizing a team without relying on command-and-control tactics that erode trust over time.
Capstone exercise
A full-group simulation integrating all three modules, tone, presence, and motivation, in a real leadership scenario.
Fail in the workshop.
Succeed with your team.
The Lead Out Loud methodology draws from three unconventional sources, and that's exactly why it works for techs who have tuned out every generic leadership training they've ever attended.
Improv comedy techniques
Improv creates a safe environment for messy learning, trying things without consequence. Techs are trained to avoid failure. This gives them permission to fail fast, learn immediately, and build confidence without real-world stakes.
Field-tested principles applied to leadership
Techs already think in diagnose-fix-verify cycles. We use that same instinct to teach leadership, breaking complex skills into small, testable steps instead of abstract theory.
Cohort-based learning
Groups of 5–6 participants mean everyone is active and accountable. No hiding in a conference room. The cohort format creates peer accountability and the kind of candid feedback you only get in a small group.
Built by an operator, for people who run the business
Sean spent nearly 14 years at Boeing leading technical teams and now teaches engineering management at CSUN. He's not a tradesman, and he doesn't pretend to be. What he brings is the operational discipline of scaling teams at enterprise level, applied directly to the leadership gap field service companies face every day.
Led by someone who
has lived it.
Sean Genovese
Sean spent nearly 14 years at Boeing leading large-scale organizational change across $56B business units, managing cross-functional teams in manufacturing, supply chain, engineering, and IT. He now runs SG Enterprises, teaches engineering management at CSUN, and has spent years developing the Lead Out Loud methodology, adapted for the leadership gap field service companies face when their best techs move into crew lead roles.
He doesn't teach leadership theory. He teaches what actually worked, and what didn't, in environments where the stakes were real.
Tell us about
your team.
A few details about who's attending and what you want them to walk away with lets us tailor the day to your team, not deliver a canned curriculum. We'll confirm availability and scheduling within 48 hours.